Refund Policy
At FauxGlassArt, we are committed to providing high-quality digital products and a great customer experience. Please read our refund policy carefully before making a purchase.
Digital Products
All products sold through FauxGlassArt are digital downloads and are delivered electronically. Due to the nature of digital products, all sales are generally considered final.
Refund Eligibility
A refund may be considered in the following situations:
- You were charged more than once for the same order.
- You did not receive access to your purchased digital product.
- The file is corrupted or cannot be accessed, and our support team is unable to resolve the issue.
- A technical problem on our end prevents delivery of the product.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase.
- Purchasing by mistake.
- Not having the required software or device to access the files.
- Failure to read the product description before purchasing.
- Dissatisfaction based on personal preference after downloading the product.
- Inability to complete projects or achieve specific results using the guide.
Need Help?
If you experience any issues accessing your purchase, please contact us before requesting a refund. Our team will do our best to resolve the problem quickly.
Contact Us
For questions regarding this Refund Policy or your order, please contact:
FauxGlassArt
⏰ We typically respond within 24–48 business hours.